Damp Proofing and Property and Preservation in Cambridge UK Anglia

HOW TO MAKE A CLAIM UNDER AN APP GUARANTEE

APP will be pleased to make arrangements for a surveyor to carry out a detailed investigation regarding the performance of the damp-proof course or previous timber treatment. We would point out that there may be reasons for dampness other than failure of the damp-proof course and would ask the client if possible to check that any ancillary work recommended at the time of the survey has been carried out.

We also wish to point out to you that a deposit of £75.00 inclusive of VAT is payable in advance.

Damp Proofing and Property and Preservation in Cambridge UK Anglia

If any faults found are attributable to a failure in our process the deposit of course will be refunded immediately. If not, the deposit will be retained, however a written report including appropriate recommendations will be issued detailing problems identified and suggested remedial action.

Please note that, in the course of the investigation, it may be necessary for skirting boards to be removed, small drill holes to be made in the wall/s in question and also for samples of plaster to be taken for laboratory tests.

In order that you do not waste money unnecessarily, there are a number of simple checks we would advise you to make, set out on the checklist below.

Click Here to download a claim form.

Re-inspection Check List

I	Have any of the gutters or downpipes become displaced or broken, leading to water running down and into the walls?	.
II	Are any of the gutters blocked, causing water to run down the wall and is the sealing around the windows and door frames watertight, and preventing driven-in rain from seeping into the walls?	.
III	Has the damp-proof course (subsequent to installation) been overlapped (bridged) by rendering work, or by raising the outside ground level?	.
IV	Do you have a leaking overflow or outside tap?	.
V	Do you have any internal leaks from plumbing? (check particularly the hose connections on dishwashers and washing machines?)	.
VI	Condensation is also a problem and some of the ready indicators of this are liquid water on windows and window sills, steaming up of the windows, and mould growth (green or black spots), usually in corners e.g. behind wardrobes.	.

If you are comfortable that none of these problems relate to your complaint, then please print out (or request a claim from our office) and fill a claim form and post in to our office with the deposit requested and APP will contact the client to arrange a mutually convenient date and time for the inspection to be carried out.

TRANSFERING/ASSIGNING APP GUARANTEES

APP guarantees have to be formally assigned to a new owner within six months of purchase. In order to transfer the benefit of the guarantee to a new owner, we undertake a reassignment inspection. This enables us to check our records and inform the clients if anything has changed in the interim period, which may have affected the validity of the guarantee. Our fee for the reinspection is £75.00 (including VAT) and is payable in advance.

After a satisfactory reinspection new guarantees will be issued in the name of the new owner at a cost of £30.00 (including VAT) per guarantee payable in advance.

Please in send the fee requested together property and original report details, your name and address and telephone numbers/e-mail and we will contact you to arrange a mutually convenient date and time for the inspection to be carried out.

Damp Proofing and Property and Preservation in Cambridge UK Anglia